Gilbert + Tobin, a professional services firm in the Asia-Pacific & Oceania region, has announced a significant milestone in its AI adoption journey with OpenAI's ChatGPT and Codex. The firm has achieved an 87% active usage rate among enabled ChatGPT users, more than twice the typical adoption rate for other tools. This success is attributed to strong leadership support, rigorous governance, and a focus on human accountability.
CEO Sam Nickless emphasized the importance of governance in a profession built on trust and accountability. OpenAI's enterprise-grade foundation and Australian data residency have enabled Gilbert + Tobin to expand AI access while meeting internal and client requirements.
The firm has seen substantial improvements in efficiency, with tasks such as recruitment research and data extraction reduced from four hours to 20 minutes. Additionally, Codex has been instrumental in automating complex checks, reducing processing times from up to eight hours to just five minutes.
Gilbert + Tobin plans to extend access to ChatGPT Work and Codex as it implements necessary controls for broader use. The firm's long-term goal is to create an interconnected working environment where employees can seamlessly access approved organizational context and deliver finished outputs without manual system navigation.
Source: OpenAI
